Question 1

What is OneInbox?

Accepted Answer

One shared inbox for every customer message. Your team sees the same conversations, knows who’s replying, and never loses the thread.

Question 2

Which channels can I connect?

Accepted Answer

WhatsApp Business, SMS and Telegram connect today, and website chat is built in. Instagram and Messenger are built and waiting on Meta’s final sign-off. See every channel

Question 3

Can I bring my existing WhatsApp number?

Accepted Answer

Eligible WhatsApp Business numbers can connect through Meta’s setup flow. The options depend on your current account and number. Contact us if you’d like help checking yours.

Question 4

How does pricing work?

Accepted Answer

Your workspace plan and messaging usage are priced separately. Our pricing page has current plans and message rates by country. See pricing

Question 5

Is there a phone app?

Accepted Answer

Yes. OneInbox is free on the App Store and Google Play for your team’s OneInbox accounts. It’s the same inbox as on your computer, kept in step. Get the apps

Question 6

Can my whole team use it?

Accepted Answer

Yes. Invite teammates, assign conversations, and work with shared context. Available seats and features depend on your plan.